Customer Appreciation Week

St Augustine Main Post Office

A few of our North Florida District offices have been promoting a Customer Appreciation Week to show that there is nothing more important to us than our customers.

Take a look at some of the offices' decor!

Jacksonville Post Office Receives Gold Star Recognition

Congratulations to the Jacksonville - Pottsburg Station for achieving 10 consecutive 100% Retail Customer Experience shops! They are the first recipients of the Gold Star Recognition Program.

Front row seated L-R:

Sharon Sims / Penny Solomon / Debbie Hardin / Gladys Sevier / Kim Wingfield ------- all SSA's

Back row standing L-R:

Manager - Terry Atkinson / Trainee - Derek Blanks / 204-B Luis Martinez / Supervisor Ginger Trisch / SSA's--- Janie Williams / Shelonda Shumake / Bernice Pendleton

Savannah Celebrates Scouting Forever Stamp

On July 18, the Savannah Post Office and the Juliette Gordon Low Birthplace celebrated the adventure and spirit of Girl Scouting with a special dedication of the U.S. Postal Service’s new Celebrate Scouting Forever stamp. The stamp, issued by the Postal Service on June 9, honors the 100th anniversary of Girl Scouts in the USA.  Juliette Gordon Low’s 2012 Medal of Freedom was presented to the Juliette Gordon Low Birthplace house and attended by Gordon family members. The Celebrate Scouting Forever stamp commemorates the proud history of the Girl Scouts, the Year of the Girl in 2012, and the Girl Scouts call to action for the future, ToGetHerThere.  Celebrate Scouting is the “sister” stamp to the 2010 Scouting stamp that pays tribute to Girl Scouts and Boy Scouts for the opportunities and experiences they have provided for millions of young people worldwide.

Photo Correction: Excellent Customer Service

In a previous post titled 'Excellent Customer Service', the Camilla Post Office was recognized for achieve 5 consecutive 100% shops in a row. Unfortunately, the wrong photo was used.

We apologize for the error and have replaced the photo.

Georgia Postmaster hangs on as last Presidential appointee

Harrison GA Postmaster Roselyn Tyson is about to close the door for the last time after 54 years of Postal service.

It's a historical moment as she is the last remaining Postmaster in Georgia who was a presidential appointee (by President Lyndon Johnson in December of 1963.)

"In the last few years as I thought about retiring, I was aware that only a few appointees were left in the state so I thought it was possible I might become the last."

And how will it feel to retire after all those years?  "I will finally be able to plan my day without first thinking about my office," she said.

But customers are what Roselyn will miss the most from her job.  

Special Cancellation Unveiling Ceremony in Savannah, GA

U.S Postal Service to offer special cancellation at W. W. Law art unveiling ceremony

SAVANNAH--The U.S. Postal Service will offer a 2012 W.W. Law Special Cancellation Stamp in recognition of the life work of Westley Wallace Law and his over 40 years of service as a mail carrier at a special ceremony on July 27. The W.W. Law Foundation will introduce the commemorative public awareness art campaign in honor of one of Savannah's greatest heroes as it unveils both the physical display of CAT bus signs and the Ralph Mark Gilbert Civil Rights Museum façade banner. In addition, the public is invited to the campaign launch outside the Ralph Mark Gilbert Civil Rights Museum, Friday, July 27 at 3 p.m.

Camilla GA Postmaster Recognized!

A big congratulations to Camilla GA Postmaster, Mitch Smith, for 30 years of service. He received a Service Award from the North Florida District Manager, Eric D. Chavez and Manager Post Office Operations, Steven Cruz.

Service with a Smile!

Savannah, GA - City Carrier Johnnie McRae-Stephens is considered as part of the family by the staff at Mercer Middle School.  While school photos were going on, they decided to include their Letter Carrier.  Look at her shine in her red, white and blue as she represents the US Postal Service.

Recognizing Our Employees

The North Florida District Manager, Eric D. Chavez, visited the Jacksonville P&DC to present Service Award presentations for Years of Service. The following employees have been with the US Postal Service for over 25 Years! We would like to give a big congratulations to some of our most dedicated employees in the North Florida District.

• Mark Sommese, Maintenance - 35 Years
• Donald Spann, Maintenance - 35 Years
• Charles Moody, Mail Processor - 25 Years
• Debra Simmons, Mail Processor- 25 Years
• Renee Hayes, DCT - 25 Years
• Patti Huntley, OSS - 25 Years
• Emilio Pitre, Maintenance - 25 Years
• Kevin Parker, Maintenance - 30 Years
• Tom Cenate, Mail Handler - 35 Years
• Harmon Knight, General Expeditor - 45 Years

Click 'Read More' to view the photos.

Excellent Customer Service!

Congratulations to the Camilla Post Office and Tallahassee - Killearn Station in acheiving five (5) 100% shops in a row for the Retail Customer Experience program!

North Florida District Manager, Eric D. Chavez, visited these locations to recognize and present them with an award certificate. These offices will also be receiving lunch on behalf of Mr. Chavez.

Vote-by-Mail Is on the Rise

More than 3,000 counties in the United States conduct elections for local, state and national offices.

To help these jurisdictions increase voter turnout and make it more convenient for citizens to participate in elections, many states like Florida & North Carolina have adopted policies such as “No Excuse Absentee Voting” and “Vote-by-Mail.”

Georgia has adopted “No Excuse Absentee Voting only. (Click the link to obtain state listing information on ways for voters to cast a ballot before Election Day) http://www.ncsl.org/legislatures-elections/elections/absentee-and-early-voting.aspx

"The Postal Service supports these vote-by-mail efforts," said North Florida District Manager, Eric D. Chavez.  This helps to strengthen our First-Class Mail brand and also increase mail volume and revenue."

"We have plans in place that must be followed to provide reliable service and delivery for this very important and time-sensitive mail,"  he said.

Here’s what employees need to do:

• Be alert for the green Tag 191. It’s used to identify Election Ballots only.
• Also be alert for the official Election Mail logo that we use to identify individual pieces of election mail. The logo may be printed in black, blue or red ink.
• Promptly handle all ballot and official election mailings. Give each one equal care and attention.
• Immediately report any problems with ballot mail or official election mail to your supervisor.

Supervisors should report problems to the North Florida District Election Mail Coordinator Amy Hicks, Mailing Standards Specialist, (904) 645-8534.

"Thank you for your support," said Chavez.  "With our employees' help, the Postal Service will be able to increase the volume of vote-by-mail ballots."

Jacksonville Employees Promoted to Norman, OK

 
Jacksonville Maintenance employees, Ken Lewitt and Frederick (John) Loesche, were selected and promoted to Electronic Technician-11 positions located in Norman, Oklahoma.

To congratulate them, Jacksonville Plant Maintenance held a going away celebration on June 14th.

Savannah SSDA receives first RCE Star

The Savannah Post Office has adopted the10 star program for the Retail Customer Experience recognition.    

Kim Lloyd-Scrivens, SSDA assigned to the Oglethorpe Station, receives her first “star” award.   

Kim has provided three consecutive exceptional shops and takes great pride in displaying her certificate and lanyard. 

Savannah Celebrate Scouting Forever Stamp Event, July 18

Savannah Post Office and the Juliette Gordon Low Birthplace to host

On July 18, the Savannah Post Office and the Juliette Gordon Low Birthplace will celebrate the adventure and spirit of Girl Scouting with a special dedication of the U.S. Postal Service’s new Celebrate Scouting Forever stamp. The stamp, issued by the Postal Service on June 9, honors the 100th anniversary of Girl Scouts in the USA.  Juliette Gordon Low’s 2012 Medal of Freedom will be presented to the Juliette Gordon Low Birthplace house during the ceremony. Click 'Read More' to continue.

Pensacola Hosts Passport Fair at Local Credit Union

On June 6, 2012, a Passport Fair was held at Navy Federal Credit Union in Pensacola, FL.  It was their third fair at Navy Federal and was a definite success! The local Post Office was asked us to return in the fall for another one.   

It is held exclusively for their Navy Federal CU employees and their families.  There were 50 customers processed at this event.  The Passport Clerks are:  Bridgette Morris, Vicki Reed and Randy Rueb.

For more photos, click 'Read More'.

Employee Converts UPS Customer to USPS

 
We would like to recognize Pam Nobles in Appling, GA for succeeding in getting a customer to use the US Postal Service instead of UPS.

This customer mails 3 times a week and will spend an estimate of $9500 yearly. The customer will also be using postal money orders instead of cashier checks from bank.  Pam is known to have a very good rapport with customers and is always trying to sale up and make goals for her office.  

Way to go, Pam!

Federal Aid Programs for State of Florida Disaster Recovery

Following is a summary of key federal disaster aid programs that can be made available as needed and warranted under President Obama’s major disaster declaration issued for Florida. 

Click 'Read More' below to continue.

Jacksonville Postal Employee Gives Back

Cheryl LeBarge, Custodian for the Arlington Post Office has volunteered with the American Legion Auxiliary for more than twelve years. She says she received her “calling” when she attended her first “Homeless Veterans Stand Down”. Since then, she volunteers with the Veterans Administration – Military Affairs to help assist homeless and at risk veterans. 

The Veterans Administration is only one group she assist, Ms. LeBarge also volunteers with the local Veterans of Foreign Wars (VFW), Operation Home Front who assists National Guard and active duty service members and their families. Ms. LeBarge’s next event is a Homeless Veterans Stand Down held August 3-4 at the fairgrounds in downtown Jacksonville. Volunteers are always welcome. 

You can contact Ms. LeBarge at hug-a-vet@att.net.

PMG Donahoe Thanks Pensacola Letter Carrier

Last month, Postmaster General Patrick Donahoe thanked Pensacola Florida letter carrier Charlotte Alexander for coming to the rescue of a customer on her route.

In a letter he wrote: 

"You assisted an elderly woman who had fallen in her garage and was unable to standup without assistance. You have my highest level of admiration for helping her stand up and making sure she was stable. I know she is grateful for your efforts, and I appreciate how you care for the members of your community.

The Postal Service has played an integral role in the daily lives of Americans citizens for 236 years. Through the faithful completion of their daily rounds and by going the extra mile for customers whenever needed, letter carriers like you maintain and strengthen this proud tradition. 

Your efforts remind us all of the ties that bind communities and our country together. Thanks you for your vigilance and outstanding displace of civic duty."

New Payment Option

USPS has added PayPal as a payment option on its Click-N-Ship application, joining credit cards and Bill Me Later. 

PayPal is highly secure, allowing customers to pay without sharing financial information, and provides flexible payment options — including PayPal account balances, bank accounts, credit cards and promotional financing.

Our customers have told us they would like more payment options when shipping online, and that’s why we’re excited to announce we’re now using PayPal.

Customers can select PayPal as their payment choice when checking out after completing a shipping label

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The addition of PayPal is one of several enhancements to Click-N-Ship and part of a broader redesign of usps.com intended to make online shipping and shopping more flexible and convenient for customers.