McAlpin FL customer thrilled as USPS comes to the rescue

Renetter Randolph, Complaints & Inquiry Clerk, jumped into immediate action after receiving a phone call from customer Sharon Breen of McAlpin FL. 

Breen frantically explained to Randolph that she realized that she accidentally dropped her employer’s bank deposit along with other mail in the collection box on the previous day.  The deposit, $1,200 in $100 dollar bills, was in a bank envelope with the name of the bank on it. 

Randolph calmed the distraught customer and immediately sent out an email alert with a description of the envelope. 

She started making phone calls and continued to do so and send follow up email alerts for two weeks.  She also remained in touch with the customer to ensure her that she had not been forgotten.  Her persistence paid off. 

JAX P&DC General Clerk Tanya Whitaker called Randolph stating a bank envelope fitting the description had been given to her.  Randolph verified the bank envelope and contents ($1,200). 

She contacted the customer to deliver the good news.  Ms. Breen was extremely happy and thanked Randolph for being persistence.  It paid off in more ways than one!