The Retail Customer Experience (RCE) process gives the Postal Service an objective view of how well we are serving our customers.
Taking a look at the top performers in the Gulf Atlantic District shows some very impressive results.
In the most recent national rankings, two district Post Offices, Callahan FL and Hazelhurst GA are tied for the fourth best RCE scores in the nation with 33 straight perfect scores in a row.
But it doesn't end there. Here are the district's other top consecutive perfect score performers:
32--Lyons GA and Vidalia GA
30--Keystone Heights FL
29--Starke FL and Swainsboro GA
27--Baxley GA
26--Douglas and Kingsland GA
"RCE is used as a real-time snapshot of customer interaction. It is not just about the score," said GFA Marketing Manager Lucious Sumlar. "However, we have some outstanding achievement throughout our district."
The attributes measure in the Mystery Shopper program should become so commonplace to every day performance that if the program were to end tomorrow, it would not changed the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were ,and other details about their visit.
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