Postal Customer Councils meet across Gulf Atlantic District

The week of September 16-20 was the Postal Service's annual Postal Customer Council  (PCC) Week across the country and across the Gulf Atlantic District. This year's theme was "Innovating Together."

PCC Week is an important event for the Postal Service because it’s the one time of the year when the entire Postal Customer Council network and the entire leadership of the Postal Service come together as one to celebrate successand focus on the future.

Gulf Atlantic events were held in Augusta GA, Jacksonville FL, Pensacola FL and Tallahassee FL.

Three Gulf Atlantic PCCs received Premier awards for their hard work during the past year: Northeast Florida--Gold; Panhandle PCC--Silver; and Big Bend (Tallahassee) PCC--Bronze.

"PCC Week is also a symbol of the Postal Service’s commitment to customer service, to the future of the mail, and to our partnership," said Gulf Atlantic District Manager Charley Miller. "And like all partnerships, this is a relationship that works two ways."

"At PCC events, you have access to a network of mailing and business professionals who are willing to share best practices and offer solutions that help your businesses perform better," Miller said. "You also have access to local Postal Service managers who are responsible for the collection, processing, distributionand delivery of your mail."

Conversely, the PCC network is constantly providing the Postal Service with the feedback needed to make certain that  customers’ needs are being met.

The Postal Service responds to that feedback with actions such as educational seminars, webinars, PCC cafes and a new speaker’s bureau resource on a re-designed PCC website.

"Two-way communication is what a true partnership is all about," said Miller.

Augusta GA PCC Meeting

The Central Savannah River Area PCC held National PCC Day at the Augusta Main Post Office.  Debra Gornick Officer In Charge in Jacksonville FL was the guest speaker.  Brenda Harris, Business Mail Entry Unit Supervisor spoke on Small Business Tools - full service Imb and Al Mooney, Revenue Driver spoke on Every Door Direct Mail.  Karen Bridger, Gulf Atlantic BSN also attended and participated in answering members questions.  Postamster Paul Steele opened the meeting by welcoming everyone and introducing our speakers.

Big Bend (Tallahassee) FL PCC Meeting

Gulf Atlantic District Manager Charley Miller addresses attendees at the Big Bend PC meeting which was awarded the Premier Bronze level certificate. Headquarters Manager Network Development and Support Shibani Gambhir was the guest speaker.

Panhandle (Pensacola) FL PCC Meeting

Gulf Atlantic District Manager Charley Miller (left) and Pensacola Acting Postmaster Kyle Wieck congratulate Panhandle PCC Industry Co-Chair Ernie Kington for being named a Premier Silver winner on National PCC Day.