Callahan FL Post Office achieves 

perfection 25 times in a row

The Callahan FLPost Office was honored recently for achieving an incredible 25th Retail Customer Experience (RCE) perfect score in a row. 

Callahan Postmaster Steve Gray attributes his team's success to three attributes: "communication, commitment and teamwork."

Gray's team includes Service and Sales Associates Phyllis Silcox,  Debbie West, and Rhonda Denmark.  

They were recently recognized by District Manager Charley Miller and Acting Manager of Customer Service Bill Spangler.

RCE gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score. 

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue. 

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way. 
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.