The Mary Esther FL Post Office was honored recently for
achieving their 10th RCE perfect score in a row.
The award was presented by Post Office Operations Manager
Keith Pierle to Postmaster Carol Smith, and clerks Leanna Davis, Carolann
Davis, Martha Lambert, Trina Brown, and James Buchanan.
The Retail Customer Experience gives the Postal Service
an objective view of our retail locations.
It can be used as a real-time snapshot of a customer
interaction. It is not just about the score.
It is even more important that the results drive changes
in behavior that will result in improved customer satisfaction and increased
retail revenue.
The attributes measured in the Mystery Shopper program
should become so commonplace to our everyday performance that if the program
were to end tomorrow, it would not change the customer's retail experience in
any way.
Mystery shoppers record how long they spent in line, how
the retail unit looked, how courteous the retail associates were, and other
details about their visit.
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