Employees at the Milledgeville GA Post Office recently were recognized for five straight perfect scores with local customers.
Postmaster Chris Mitirsin said, "The staff takes great pride in providing our customers with the best shopping experience. They understand the need to provide quick service, reliabliability and information to meet the needs for each individual customer."
The Retail Customer Experience gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.
The Milledgeville staff includes, from left to right, Donna Whidby, Leroy Humphrey, Trellis Dixon and Postamster Chris Mitrisin.
No comments:
Post a Comment