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| Callahan, Hillard employees were recognied by District Manager Charley Miller (left), Postmaster Steve Gray, SSAs Debra West and Rhonda Denmark, Acting Retail Manager Brenda Johstono, MPOO Keith Pierle. Not pictured is SSA Phyllis Silcox. |
The Callahan and Hillard Post Offices have completed their 20th Retail Customer Experience with no issues.
Recently, District Manager Charley Miller visited these offices to congratulate them on their accomplishment.
The Retail Customer Experience gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.
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