Retail Customer Experience is key to North Florida’s retail success

It has been a good year for customers in the North Florida District. Data shows that: NFL ranked #1 nationally in FY 2012 for overall Retail Customer Experience (RCE) performance. Our employees continue to amaze and exceed customers’ service expectations.

The RCE program's (formally known as Mystery Shopper) purpose and intent is to be a diagnostic tool used to correct conditions that are detrimental to customer satisfaction and may inhibit USPS revenue growth.

Mystery shopping gives the Postal Service an objective view of our retail locations. It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way.

The program uses independently contracted "customers" who visit Post Offices and document their experience by answering a standardized questionnaire. Each “customer” conducts a mailing transaction to test the quality of his or her experience at a retail unit.

Retail associates must ask the required sales skills questions in order for the ideal transaction to occur. Based on the planned transaction type, the Mystery Shopper report lists the lost revenue when the retail associate does not ask the appropriate questions.

Offices that recently had 20 straight weeks are:

 Lyons GA Team

Vidalia GA Team

It’s time to stock up on ReadyPost

Holiday Stripes and Snoopy ReadyPost mailing cartons. 

November is the “mail early” month for the Holidays; and it's time to stock up on ReadyPost mailing supplies.

And with the holiday season fast approaching, customers are encouraged to stock up on ReadyPost bubble mailers, mailing cartons and tape to make shipping easier and more convenient.

Holiday Stripes and Snoopy Bubble Mailers are available in two sizes from $1.89 to $2.89. Holiday Stripes and Snoopy Mailing Cartons also are available in two sizes and are priced from $3.75 to $4.59.

Both festive designs are suitable for mailing gifts or wrapping Holiday presents.

Also, customers can never have enough clear tape, whether it's for Holiday gifts or Express Mail, Priority Mail and ReadyPost packages mailed throughout the year.

Jacksonville PO, P&DC to hold mobile mammography screenings

St. Vincent's Health Center will station a mobile mammography unit on December 6 at the Jacksonville Post Office & Processing and Distribution Center at 1100 Kings Road.

They will provide annual mammogram screenings between 8 a.m. and 3:15 p.m.

Employees who wish to schedule an appointment should call 904-308-5360 and will be asked to provide their medical insurance information.

The Jacksonville Post Office and all local stations recently supported Breast Cancer Awareness month in October through the sales of its Breast Cancer Awareness semipostal stamp.

As part of their support, postal clerks soldthe Breast Cancer Awareness 55-cent stamp of which each booklet contributes $2.20 to help find the cure for breast cancer.