District Manager Aronson recognizes Carolyn Ballou’s marketing accomplishments

District Manager (A) Sue Aronson initiated a challenge to her leadership team to not only become thoroughly knowledgeable of the Self-Service Kiosk (SSK) but to think-outside-the-box to assist in educating customers on the benefits of utilizing the SSK.  The target goal set is a 35% Customer Adoption Rate. 

Health and Resources Management Manager Carolyn Ballou immediately went into action at Jax-Monument Station with encouragement to all customers.  “The most remarkable customer was an 80 years young woman who was afraid of computers, but after spending a little time with me, she was overjoyed with what she had achieved.  I told her she can tell her grandkids how hip she is now,” stated Ms. Ballou. 

Carolyn’s combination of marketing techniques and customer-focused attentiveness paid off.  She surpassed the target goal with a score of 53.71%.  District Manager (A) Aronson presented Ballou with a Certificate of Achievement and a customized framed Spiderman stamp artwork in the presence of the entire Human Resources staff.  Congratulations Ms. Ballou.

L-R:  Human Resources Manager Sylvia Morris, Health and Resources Manager Carolyn Ballou,
District Manager (A) Sue Aronson, Marketing Manager Lucious Sumlar, Retail Manager (A) Brenda Johstono.