Customer thanks USPS for finding his package

There is nothing more frustrating to the Postal Service and its customers when a package doesn't arrive at its destination.

Each package is important to the sending and receiving party as well as to our future as an organization.

The satisfaction of a package found recently made the day for Senior Operations Support Specialist Lisa Syse at the Jacksonville NDC.

"The customer from St. Croix called me looking for a package that contained priceless items and pictures. I obtained the tracking information and there were no subsequent scans on the piece and the last scan was at our facility (Jax NDC). Several weeks had passed and he had not received the package. I forwarded him an Mail Recovery Center (MRC) form 50 to complete and forwarded the information to the MRC via email," said Syse.

She followed up with the customer on his inquiry and assisted him in beginning the process to search for his missing items.

"I was elated to receive the following email response that he had received the priceless items he was searching for," Syse said.

Hello again Lisa,

I just wanted to take a moment to let you know that through your concern and helpful actions the Postal Service found my lost package and sent it on to me here in St. Croix, completely un-damaged and in good condition.

I can't begin to tell you how grateful I am for your help Lisa. Because of you, and the great people of the USPS, some priceless (to me) items that my kids and grandkids have given me are now safely and soundly back in my possession.

Thank you so much again!

Sincerely,
Mike Trostle