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| Pictured from L-R are Sales and Services Associates Mike Graham, Saundra Whitcher, Charles Hill and Postmaster Larry Dykes. |
Congratulations to the Perry, Georgia Post Office for achieving five perfect RCE shops in a row.
Postmaster Larry Dykes said, “My TEAM is focused on customer satisfaction; they go the extra mile to insure our retail operation is the best it can be.”
The Retail Customer Experience gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.
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