Yulee FL and Marianna Post Offices have perfect RCE scores

The Retail Customer Experience (RCE) process gives the Postal Service an objective view of how well we are serving our customers.

Take a look at top performers in the Gulf Atlantic District from Yulee FL with 20 perfect scores and Marianna FL with 10 perfect scores.

"RCE is used as a real-time snapshot of customer interaction.  It is not just about the score," said GFA Marketing Manager Lucious Sumlar.  "However, we have some outstanding achievement throughout our district."

The attributes measure in the Mystery Shopper program should become so commonplace to every day performance that if the program were to end tomorrow, it would not changed the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were ,and other details about their visit.
 

Jacksonville Postmaster Debra Gornik honored these Yulee FL employees: Contract Cleaner Karen Jenkins, Sales & Service Associates Bridgett Wagers, Joyce Powell, and Brenda Bradley, and  Postmaster Charles Prince, and Marketing Manager Lucious Sumlar.

Celebrating Marianna FL's 10 straight perfect RCE scores are (left to right); Marketing Manager Lucious Sumlar, Retail Specialist Lauren Leach, Clerk Debbie Calloway, Marianna Postmaster Randy Merritt, Clerk Amanda Hasty, Clerk Cerita Land (holding plaque), Supervisor Customer Service Sherry Raper, Manager Post Office Operations Todd Smith and Clerk Milinda Harrelson.