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| The Macon team include (from left): Postal Office Operations Manager Angela Collier, Sales & Service Associate (SSA) Anthony Lane, Station Manager Rob Collier, SSA Eva Bilderback, SSA Alma Thomas, SSA Felicia Brown, Macon Postmaster Tim Goodwin, and Consumer & Industry Contact Tony Joy. |
Congratulations to the South Macon Retail Unit for achieving their "10 in a Row Award" in Retail Customer Experience (RCE).
Postmaster Tim Goodwin said, "Working together to provide excellent customer and putting the customer firstare the key in ingredients to success."
RCE gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow, it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked , how courteous the retail associates were, and other details about their visit.
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