Jacksonville employee praised by customer for extra effort

 
Postal Employees do more than just deliver the mail and sort packages or sale a stamp. They look out for their communities, co-workers and customers.

This is the case for Jacqueline Slatter, Supervisor Customer Service at the Baymeadows office. This past holiday, Jacqueline had the opportunity to assist a customer with a very important piece of holiday mail. Our customer mailed holiday gifts to her son here in Jacksonville, FL. This is the first Christmas she and her son have been apart. 

Unfortunately, only one package arrived during the estimated delivery period. The customer contacted the Baymeadows office and was assisted by Jacqueline.  Ms. Slatter was able to use her training from the Customer Contact Concierge (CCC) program to better assist with completing all necessary actions for locating this package.

Thankfully, the customer had purchased a delivery confirmation which allowed Jacqueline to better search for the item and she was able to locate the package and it was delivered on Christmas Eve.

The customer was so impressed with the service she received that she was compelled to write a letter to a local news magazine. “We come to work every day prepared to assist a customer or employee, your day only gets better when you feel as though you have achieved what you set out to do!”, says Jacqueline.

Here is an excerpt from the customers message published on Jacksonville.com:

I’m from Chesapeake, Va., and this is the first year my son and I have been separated for Christmas. I sent his Christmas gifts through the mail, but the main one didn’t make it. I called the post office there in Jacksonville, and a woman named Jacqueline tracked it all the way to California and got it to my son [on] Christmas Eve. I just wanted to say I know the U.S. Postal Service gets a bad rap sometimes, but this woman went out of her way to help me. She was absolutely wonderful, and I just think this was a great thing. Maybe if you print this somewhere, she’ll see it and know that she was very much appreciated.